If the buyer has complaints against the online store, they must be sent to the e-mail address email@example.com or by calling +372 5740 8236.
If the buyer and the online store cannot resolve the dispute by reaching an agreement, the buyer can appeal to the Consumer Disputes Commission. You can familiarize yourself with the procedural conditions and submit an application at the link https://ttja.ee/tarbijavaidluste-komisjon. The Consumer Disputes Committee is authorized to resolve disputes arising from the contract concluded between the buyer and the online store. The commission will review the buyer's complaint free of charge.
The buyer can also use the platform for resolving consumer disputes in the European Union https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ET.